It is typically a routine job for the seasoned global marketing team to create global marketing campaigns that knock the socks off the executive sponsors within the organization of the multinational company.
Extensive experience within HQ marketing, well bolstered global budgets and the wide availability of experienced agencies in the metropolitan areas are conducive conditions for the definition of world class marketing strategy and creative.
However, global marketing teams are as routinely severely challenged in getting buy in to the global campaign at country level and get it efficiently rolled out across geographies and markets. Fueled by the promise of digital transformation in terms of inherent scale and efficiencies, executive sponsors’ expectations for both operational excellence and commercial excellence in global marketing implementation are uncompromising.
Critical success factor for local adoption of global campaigns
Perspectives from global/regional and local are rarely aligned in terms of the extent to which local differences are substantially “real” and the level of adaption that these differences warrant. For example in the Healthcare industry, Global tends to argue the target audience is fundamentally the same, both as regards the HCP AND Patients suffering from the given disease/condition. Thus, the behaviors to change are similar. Also, as Pharma and Biotech companies fundamentally are in the business of brand building and that the world's strongest brands have a consistent message across the world. Thus, anything beyond changing a word arguably amounts to a change to global brand strategy. And this should be avoided. To add to this, Global feels there is pronounced “Not invented here syndrome”, which is also a documented characteristic of international organizations. Local tends to argue that global campaigns are often built on insights which US centric or collected in EU5. Thus, in this sense, the global campaigns are per definition not global.
Accordingly, common wisdom is that to maximize adoption, local representatives needs to be 1) involved in the definition of the global campaign; it should 2) cater for local differences; needs to be 3) inherently scalable i.e. fit for roll out at local level with minimal need for local budgets, lowest possible complexity and within the currently available local capabilities.
How and the extent to which the global marketing organization can deliver on the above 3 critical success factors hinge on strategic decisions made at upper echelons of the company and corporate structural inertia outside the direct influence of Marketing. Examples include:
The question is how the multinational’s Marketing Office can most efficiently launch and roll out campaigns given these external variables and constraints?
To this end, Vertic has developed a modular Global to Local Marketing Methodology which can be adjusted according to context in case. It is based on the experience of rolling 8 global campaigns out across a total of more than 50 countries.
It includes the varied division of labor between global and local functions across the typical phases of a global campaign i.e. 1) insights; 2) strategy; 3) conceptualization & execution in priority markets, 4) execution in tier 2 markets; and lastly, 5) continuous analytics and optimization.
The framework also provides a detailed description of the required project activities, associated templates & tools, suggestions for Change Management; a Best Practice Playbook structure for efficiently guiding the local markets through execution in their unique market context as well as a content hub structure for holding all assets and manuals for the global campaign shareable internally and with local agencies.
Whereas not a Silver Bullet, we have experienced a very significant increase in local uptake of global marketing campaigns by rigorously systematizing and planning the integration of the global and local marketing teams throughout the different phases of global marketing projects as described in the methodology.
Are the tasks of the Creative Agency and Digital Agency mutually exclusive? And does such agency categorization make sense?